At Bliing, each piece is carefully selected and crafted to the highest standards. As our jewellery is made using premium materials and, in some cases, tailored to individual customer preferences, we encourage customers to choose carefully before placing an order.
We may, at our sole discretion, accept change-of-mind return requests subject to the following conditions:
• The return request must be submitted within 7 days of receiving your order.
• The jewellery must be unworn, unused, and returned in its original condition and packaging.
• All tags, certificates, gift boxes, and accompanying materials must be included.
• The item must show no signs of wear, resizing, damage, alteration, or misuse.
Approved change-of-mind returns are not eligible for a cash refund. Instead, customers will receive a store credit equal to the purchase value less a 20% restocking and administration fee.
Store credit is valid for 6 months from the date of issue.
Custom-made, personalised, made-to-order, engraved, resized, or specially sourced items cannot be returned, exchanged, or refunded.
These pieces are created specifically to your requirements and cannot be resold.
For hygiene reasons, earrings cannot be returned or exchanged unless required under Australian Consumer Law.
Orders may be cancelled within 24 hours of placement, provided production or sourcing has not commenced.
If an order is cancelled after production, sourcing, or manufacturing has commenced, a cancellation fee of up to 50% of the order value may apply to cover costs already incurred.
Custom-made and personalised orders cannot be cancelled once production has commenced.
Bliing reserves the right to refuse return or exchange requests where we reasonably believe the policy is being misused, including repeated purchase-and-return behaviour or returns inconsistent with personal use.
Nothing in this policy limits your rights under Australian Consumer Law.
If you receive an item that is faulty, damaged, or significantly different from its description, please contact us within 7 days of receipt and we will work with you to provide an appropriate remedy.
To ensure a smooth ordering process, full payment is required before an order can be confirmed and processed.
As many of our pieces are specially sourced, made to order, or crafted to specific customer requirements, production and procurement will commence only after payment has been received in cleared funds.
Payments are currently accepted via bank transfer. Payment instructions will be provided upon order confirmation.
Orders will not be reserved, sourced, or scheduled for production until payment has been received in full.
Please ensure the correct order reference is included with your bank transfer to avoid processing delays.